Where are you located located?

RebelsMarket is based in El Dorado Hills, Northern California, but we operate exclusively online. Our products ship from our warehouses located in the USA and other global locations.

What makes us different?

We specialize in rebellious, alternative, and edgy fashion that’s hard to find elsewhere, offering unique products without the typical retail markup.

Who owns RebelsMarket?

We are a US-owned, family-run business focused on providing high-quality, alternative fashion.

Do you drop ship?

No, we do not drop ship. We have direct partnerships with manufacturers, allowing us to often secure prices lower than the standard MSRP.

Where do we ship from?

Our products ship from warehouses in the USA and international locations, ensuring faster and efficient delivery.

Do you offer free shipping?

Free shipping is available on select products. You can find specific shipping details on the product page.

Why is my order shipped in multiple packages?

To ensure faster delivery, we may ship items in multiple packages. Some items may have different processing times based on warehouse locations.

When will my order ship?

Most orders ship within 1-3 days, but processing times can vary depending on the product and warehouse.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor your shipment.

What if my package is lost or delayed?

If your package is delayed or lost, contact our support team for assistance.

Can I request expedited shipping?

Yes, you can request expedited shipping by contacting our support team at support@rebelsmarket.com or by texting +1-415-231-1068. We will do our best to accommodate your request based on the availability of the items and shipping options.

How can I track my order?

You can track your order by visiting this link and entering your email and order number. This will provide you with the latest updates on your shipment.

I haven’t received my order confirmation. What should I do?

Please check your spam or junk folder and look for email sent from support@rebelsmarket.com. If you still don’t find it, please contact us via email at support@rebelsmarket.com or by text at +1-415-231-1068

My order is incorrect, what should I do?

If you received the wrong or damaged item, contact our support team immediately for a resolution.

Can I cancel or change my order?

You can cancel or modify your order before it has been shipped. After shipment, cancellations may not be possible.

What is your return policy?

We offer a 30-day return policy for most products. Specific return details can be found on individual product pages.

How can I return or exchange an item?

Unfortunately, we do not offer exchanges at the moment. However, you can place a new order and initiate a return for the existing one. Most items are eligible for returns and refunds within 90 days from the purchase date. Exceptions include:

• Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
• Items specifically labeled as non-returnable.
• Certain free gifts.

How long does a refund take?

Refunds are processed within 5-10 business days after the return is received.

How do I know what size to order?

Please check the size chart on the product page. If you’re unsure, our customer service team can assist.

Do you offer plus sizes?

Yes, many of our products are available in a wide range of sizes, including plus sizes.

Why are some items out of stock?

Our inventory is constantly updated, and some items may sell out quickly due to high demand. Sign up for notifications to know when items are restocked.

Will sold-out items be restocked?

It depends on the product. Some items are restocked regularly, while others may be limited edition.

What payment methods do you accept?

We accept major credit cards, PayPal, and alternative payment options, depending on your location.

Do you offer installment payments?

No, we do not offer installment payment options like Klarna or Afterpay at this time.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure gateways to protect your information.

How do I create an account?

Click "Sign Up" on the top right of our homepage to create an account.

Can I place an order without creating an account?

No, we do not offer installment payment options like Klarna or Afterpay at this time.

I forgot my password. How can I reset it?

You can reset your password here or contact our support team for assistance.

How do I view my order history?

Log into your account and go to the "Order History" section to view your past purchases.

How can I contact customer support?

You can reach us via email at support@rebelsmarket.com or by text at +1-415-231-1068.

What are your customer service hours?

Our support team is available Monday to Friday, 9 AM to 5 PM (PST).

Do you offer any discounts?

Yes, we frequently offer promotions and discounts. Check our promotions page or sign up for our newsletter for exclusive deals.

How do I apply a discount code?

Enter the discount code at checkout in the "Apply Coupon" field.

Can I use multiple discount codes?

Only one discount code can be applied per order.